CompTIA A+ Complete Study Guide, Deluxe Edition Exams 220-601 / 602 / 603 / 604
by Docter, Quentin; Dulaney, Emmett; Skandier, TobyEdition: 1st
Format: Hardcover
Pub. Date: 2006-10-30
Publisher(s): Sybex
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Summary
All-in-one guide plus videos prepares you for CompTIA's new A+ Certification Candidates aiming for CompTIA's revised, two-exam A+ Certified Track will find what they need in this value-packed book. Prepare for the required exam, CompTIA A+ Essentials (220-601), as well as your choice of one of three additional exams focusing on specific job roles--IT Technician (220-602), Remote Support Technician (220-603), or Depot Technician (220-603). This in-depth Deluxe Edition features instructional videos, thorough coverage of all objectives for all four exams, bonus practice exams, and more. Inside, you'll find: Comprehensive coverage of all exam objectives for all four exams in a systematic approach, so you can be confident you're getting the instruction you need CD with over an hour of instructional videos so you see how to perform key tasks Hand-on exercises to reinforce critical skills Real-world scenarios that put what you've learned in the context of actual job roles Challenging review questions in each chapter to prepare you for exam day Exam Essentials, a key feature at the end of each chapter that identifies critical areas you must become proficient in before taking the exams A handy fold-out that maps every official exam objective to the corresponding chapter in the book, so you can track your exam prep objective by objective Look inside for complete coverage of all exam objectives for all four CompTIA A+ exams. Featured on the CDs SYBEX TEST ENGINE: Test your knowledge with advanced testing software. Includes all chapter review questions and 12 total bonus exams. ELECTRONIC FLASHCARDS: Reinforce your understanding with flashcards that can run on your PC, Pocket PC, or Palm handheld. PRACTICE CD: Learn how to perform key tasks with over an hour of instructional videos on a bonus CD! Visit www.sybex.com for all of your CompTIA certification needs.
Author Biography
Quentin Docter, A+, MCSE, CNE, CCNA, SCSA, is an IT consultant and author. He has written or coauthored several books for Sybex, including MCSE: Windows 2000 Network Infrastructure Design Study Guide.
Emmett Dulaney, A+, MCSE, has written over 30 books on Windows, Security, IT project management, and UNIX, and is the certification columnist for Redmond Magazine and CramSession.com.
Toby Skandier, A+, is a technical education developer for Sprint Corporation. He has coauthored numerous books, including the bestselling CompTIA Network+ Study Guide.
Table of Contents
| Introduction | p. xxi |
| Assessment Test | p. lviii |
| Identifying Personal Computer Components | p. 1 |
| Identifying Components of Motherboards | p. 4 |
| Types of System Boards | p. 5 |
| System Board Form Factors | p. 6 |
| System Board Components | p. 8 |
| Identifying Purposes and Characteristics of Processors | p. 27 |
| Identifying Purposes and Characteristics of Memory | p. 30 |
| DRAM | p. 32 |
| SRAM | p. 34 |
| ROM | p. 35 |
| CMOS | p. 35 |
| Memory Packaging | p. 35 |
| Identifying Purposes and Characteristics of Storage Devices | p. 38 |
| Hard Disk Drive Systems | p. 38 |
| Floppy Drives | p. 38 |
| CD-ROM Drives | p. 40 |
| CD-R and CD-RW Drives | p. 41 |
| DVD-ROM Drives | p. 41 |
| DVD Burners | p. 41 |
| Other Storage Media | p. 42 |
| Advanced Digital Storage | p. 46 |
| Identifying Purposes and Characteristics of Power Supplies | p. 47 |
| Floppy Drive Power Connectors | p. 48 |
| AT System Connectors | p. 49 |
| Standard Peripheral Power Connector | p. 50 |
| Modern Power Connectors | p. 50 |
| Identifying Purposes and Characteristics of Display Devices | p. 53 |
| Display Concepts | p. 53 |
| Video Technologies | p. 53 |
| Monitors | p. 60 |
| Liquid Crystal Displays (LCDs) | p. 61 |
| Identifying Input Devices | p. 63 |
| Mouse | p. 63 |
| Keyboard | p. 64 |
| Bar-code Reader | p. 65 |
| Multimedia Devices | p. 65 |
| Biometric Devices | p. 65 |
| Touch Screens | p. 65 |
| Identifying Purposes and Characteristics of Adapter Cards | p. 66 |
| Video Card | p. 66 |
| Network Interface Card (NIC) | p. 66 |
| Modem | p. 67 |
| Sound Card | p. 68 |
| I/O Card | p. 69 |
| Identifying Characteristics of Ports and Cables | p. 69 |
| Peripheral Port Connector Types | p. 70 |
| D-subminiature Connectors | p. 70 |
| Other Types of Ports | p. 72 |
| Common Peripheral Interfaces and Cables | p. 76 |
| Identifying Purposes and Characteristics of Cooling Systems | p. 84 |
| Fans | p. 85 |
| Memory Cooling | p. 85 |
| Hard Drive Cooling | p. 86 |
| Chipset Cooling | p. 87 |
| CPU Cooling | p. 87 |
| Summary | p. 89 |
| Exam Essentials | p. 89 |
| Review Questions | p. 91 |
| Answers to Review Questions | p. 95 |
| Effectively Working with Personal Computer Components | p. 97 |
| Installing, Configuring, and Optimizing PC Components | p. 99 |
| Upgrading Storage Devices | p. 99 |
| Upgrading Display Devices | p. 106 |
| Upgrading Input/Multimedia Devices | p. 107 |
| Identifying Tools and Diagnostics for PC Components | p. 107 |
| Gathering Tools | p. 108 |
| Basic Aspects of Troubleshooting | p. 115 |
| Basic Diagnostic Procedures | p. 115 |
| Recognizing and Isolating Issues | p. 118 |
| Applying Basic Troubleshooting Techniques | p. 119 |
| Performing Preventative Maintenance on Personal Computers | p. 129 |
| Summary | p. 131 |
| Exam Essentials | p. 131 |
| Review Questions | p. 132 |
| Answers to Review Questions | p. 136 |
| Understanding Laptops and Portable Devices | p. 139 |
| Understanding Laptop Architecture | p. 142 |
| Laptops vs. Desktops | p. 142 |
| Laptop Case | p. 143 |
| Motherboards and Processors | p. 144 |
| Memory | p. 145 |
| Storage | p. 147 |
| Displays | p. 149 |
| Input Devices | p. 154 |
| Expansion Bus and Ports | p. 156 |
| Docking Stations | p. 162 |
| Power Systems | p. 162 |
| Managing Power and Removing Devices | p. 163 |
| Understanding Laptop Power Management | p. 163 |
| Managing Power in Windows | p. 165 |
| Removing Laptop-Specific Hardware | p. 168 |
| Troubleshooting and Performing Preventative Maintenance on Laptops | p. 170 |
| Diagnosing Laptop Problems | p. 170 |
| Performing Preventative Maintenance | p. 172 |
| Summary | p. 174 |
| Exam Essentials | p. 174 |
| Review Questions | p. 175 |
| Answers to Review Questions | p. 179 |
| Understanding Operating Systems | p. 181 |
| Understanding Operating Systems | p. 184 |
| Operating System Terms and Concepts | p. 185 |
| Microsoft Windows | p. 186 |
| Alternative Operating Systems | p. 191 |
| Using Operating Systems | p. 194 |
| The Windows Interface | p. 194 |
| What's in a Window? | p. 209 |
| Control Panel | p. 212 |
| The Command Prompt | p. 220 |
| The Registry | p. 221 |
| Virtual Memory | p. 223 |
| Windows System Files | p. 224 |
| Disk Management | p. 227 |
| File Management | p. 231 |
| Summary | p. 240 |
| Exam Essentials | p. 241 |
| Review Questions | p. 242 |
| Answers to Review Questions | p. 246 |
| Understanding Basics of Installing, Configuring, Optimizing, and Upgrading Operating Systems | p. 249 |
| Installing Operating Systems | p. 251 |
| Installation Prerequisites | p. 251 |
| Preparing the Computer for Installation | p. 258 |
| Windows XP Installation | p. 264 |
| Post-Installation Routines | p. 269 |
| Upgrading the Operating System | p. 270 |
| Upgrade Prerequisites | p. 271 |
| Upgrading to Windows 2000 | p. 273 |
| Upgrading to Windows XP | p. 279 |
| Finalizing Your Upgrade | p. 280 |
| Installing Device Drivers | p. 280 |
| Rights and Security Issues | p. 281 |
| Basic Procedure for Device Installation | p. 282 |
| Windows Version-Specific Installation Items | p. 283 |
| Optimizing Windows 2000 and Windows XP | p. 286 |
| Managing Virtual Memory | p. 286 |
| Defragmenting Disks | p. 290 |
| Using Disk Caches | p. 293 |
| Managing Temporary Files | p. 295 |
| Summary | p. 296 |
| Exam Essentials | p. 297 |
| Review Questions | p. 299 |
| Answers to Review Questions | p. 303 |
| Identifying Operating System Troubleshooting and Diagnostic Procedures | p. 305 |
| Troubleshooting Steps | p. 308 |
| Talk to the Customer | p. 308 |
| Gather Information | p. 309 |
| Eliminate Possibilities | p. 309 |
| Evaluate Your Results | p. 310 |
| Document Your Work | p. 310 |
| Understanding Boot Sequences | p. 310 |
| Listing the Important Files | p. 310 |
| Identifying Important Files in Windows 2000/XP | p. 312 |
| Understanding the Windows 2000/XP Boot Process | p. 313 |
| Advanced Startup Options | p. 314 |
| Using the Recovery Console | p. 315 |
| Creating Boot Disks or an Emergency Repair Disk | p. 317 |
| Identifying Windows File-Related Problems | p. 319 |
| System Files Not Found | p. 320 |
| Configuration File Issues | p. 320 |
| Swap File Issues | p. 321 |
| Windows Boot Issues | p. 321 |
| Troubleshooting Other Common Problems | p. 322 |
| Understanding Windows Reporting | p. 325 |
| Identifying Windows-Based Troubleshooting Utilities | p. 326 |
| Disk Management Tools | p. 326 |
| System Management Tools | p. 327 |
| File Management Tools | p. 333 |
| Identifying Diagnostic Resources | p. 334 |
| User/Installation Manuals | p. 335 |
| Internet/Web Resources | p. 335 |
| Training Materials | p. 335 |
| Performing Preventative Maintenance on Operating Systems | p. 336 |
| Using Recommended Hardware | p. 336 |
| Obtaining Current Drivers | p. 337 |
| Installing Windows Properly | p. 337 |
| Shutting Down Properly | p. 337 |
| Updating Windows | p. 338 |
| Scheduling Backups | p. 339 |
| Creating Restore Points | p. 343 |
| Guarding against Viruses | p. 346 |
| Summary | p. 347 |
| Exam Essentials | p. 348 |
| Review Questions | p. 350 |
| Answers to Review Questions | p. 354 |
| Understanding the Basics of Printers and Scanners | p. 357 |
| Understanding Printer and Scanner Fundamentals | p. 359 |
| Impact Printers | p. 360 |
| Bubble-Jet Printers | p. 362 |
| Laser Printers | p. 370 |
| Printer Interfaces and Supplies | p. 382 |
| Scanners and Their Components | p. 392 |
| Installing, Configuring, and Upgrading Printers and Scanners | p. 396 |
| Printer and Scanner Installation Procedures | p. 396 |
| Optimizing Printer and Scanner Performance | p. 400 |
| Troubleshooting Printers and Scanners | p. 400 |
| Dot-Matrix Printer Problems | p. 400 |
| Bubble-Jet Printer Problems | p. 403 |
| Laser and Page Printer Problems | p. 404 |
| Scanner Troubleshooting | p. 414 |
| Summary | p. 414 |
| Exam Essentials | p. 415 |
| Review Questions | p. 417 |
| Answers to Review Questions | p. 421 |
| Networking Fundamentals | p. 423 |
| Understanding Networking Principles | p. 425 |
| Understanding Networking Fundamentals | p. 426 |
| Identifying Common Network Media | p. 449 |
| Understanding Networking Components | p. 460 |
| Installing, Configuring, and Troubleshooting Networks | p. 463 |
| Installing and Configuring Network Interface Cards | p. 463 |
| Obtaining Wired and Wireless Internet Connections | p. 464 |
| Troubleshooting Network Interface Cards | p. 475 |
| Summary | p. 475 |
| Exam Essentials | p. 476 |
| Review Questions | p. 477 |
| Answers to Review Questions | p. 481 |
| Understanding Network Security Fundamentals | p. 483 |
| Understanding Security | p. 485 |
| Authentication Technologies | p. 486 |
| Working with Hardware and Software Security | p. 491 |
| Understanding Wireless Security | p. 498 |
| Understanding Data and Physical Security | p. 501 |
| Security Solutions | p. 507 |
| BIOS Security | p. 507 |
| Malicious Software Protection | p. 508 |
| Data Access | p. 508 |
| Backup Procedures | p. 512 |
| Data Migration | p. 512 |
| Data Remnant Removal | p. 513 |
| Password Management | p. 513 |
| Locking Workstations | p. 513 |
| Identifying Security Problem Areas | p. 513 |
| Summary | p. 515 |
| Exam Essentials | p. 516 |
| Review Questions | p. 517 |
| Answers to Review Questions | p. 521 |
| Identifying Safety and Environmental Issues | p. 523 |
| Understanding Safety and Environmental Issues | p. 525 |
| Identifying Potential Safety Hazards | p. 526 |
| Identifying Environmental Concerns | p. 532 |
| Using Safety Documentation | p. 535 |
| Using Appropriate Repair Tools | p. 542 |
| Handling Accidents | p. 544 |
| Applying Proper Safety and Disposal Procedures | p. 545 |
| Preventing Electrostatic Discharge (ESD) | p. 546 |
| Working in a Safe Environment | p. 549 |
| Handling Equipment | p. 551 |
| Following Disposal Procedures | p. 552 |
| Summary | p. 555 |
| Exam Essentials | p. 555 |
| Review Questions | p. 556 |
| Answers to Review Questions | p. 560 |
| Understanding Professionalism and Communication | p. 563 |
| Using Good Communication Skills | p. 566 |
| Elicit Problem Symptoms from Customers | p. 569 |
| Have the Customer Reproduce the Error | p. 569 |
| Identify Recent Changes | p. 570 |
| Use the Collected Information | p. 570 |
| Using Appropriate Behavior | p. 570 |
| Punctuality | p. 570 |
| Accountability | p. 571 |
| Flexibility | p. 572 |
| Confidentiality | p. 572 |
| Respect | p. 572 |
| Privacy | p. 575 |
| Putting It All in Perspective | p. 575 |
| Summary | p. 576 |
| Exam Essentials | p. 576 |
| Review Questions | p. 577 |
| Answers to Review Questions | p. 581 |
| Working with Personal Computer Components | p. 583 |
| Removing, Installing, and Configuring Components | p. 587 |
| Selecting Components | p. 587 |
| Motherboards, CPUs, Memory, and Adapter Cards | p. 590 |
| Storage Devices | p. 594 |
| Power Supplies | p. 599 |
| Display Devices | p. 600 |
| Input Devices | p. 604 |
| Cooling Systems | p. 610 |
| Using Tools and Diagnostic Procedures for Personal Computer Components | p. 613 |
| Understanding Computer Resources | p. 614 |
| Determining Available Resources | p. 617 |
| Manually Specifying a Resource Assignment | p. 619 |
| Diagnostic Resources | p. 620 |
| Performing Preventative Maintenance for Personal Computer Components | p. 622 |
| Summary | p. 623 |
| Exam Essentials | p. 623 |
| Review Questions | p. 625 |
| Answers to Review Questions | p. 629 |
| Working with Laptops and Portable Devices | p. 631 |
| Using Laptops and Portable Devices | p. 634 |
| Identifying Applications for Laptop-Specific Communication Connections | p. 635 |
| Identifying Laptop-Specific Power Requirements | p. 643 |
| Understanding LCD Technology | p. 643 |
| Removing Devices and Video Sharing | p. 645 |
| Removing Laptop-Specific Hardware | p. 646 |
| Understanding Video Memory Sharing | p. 648 |
| Troubleshooting Laptops | p. 650 |
| Identifying Specific Safety Issues | p. 650 |
| Diagnosing Laptop Problems | p. 650 |
| Summary | p. 654 |
| Exam Essentials | p. 654 |
| Review Questions | p. 656 |
| Answers to Review Questions | p. 660 |
| Installing, Configuring, Optimizing, and Upgrading Operating Systems | p. 663 |
| Using Operating Systems | p. 669 |
| Using the Command Prompt | p. 669 |
| Managing Disks, Directories, and Files | p. 683 |
| Using Windows Utilities | p. 688 |
| Optimizing Operating Systems | p. 704 |
| Managing Virtual Memory | p. 705 |
| Defragmenting Disks | p. 706 |
| Managing Temporary Files | p. 707 |
| Managing Services, Startup, and Applications | p. 708 |
| Troubleshooting Windows | p. 710 |
| Recovering Windows | p. 711 |
| Recognizing and Resolving Common Operational Problems and Error Messages | p. 717 |
| Using Windows Diagnostic Utilities | p. 722 |
| Performing Preventative Maintenance | p. 726 |
| Updating Windows | p. 726 |
| Scheduling Backups | p. 727 |
| Creating Restore Points | p. 731 |
| Summary | p. 731 |
| Exam Essentials | p. 731 |
| Review Questions | p. 733 |
| Answers to Review Questions | p. 737 |
| Installing, Configuring, Optimizing, and Upgrading Printers and Scanners | p. 739 |
| Understanding Printer and Scanner Processes | p. 743 |
| Impact Printers | p. 744 |
| Ink-Dispersion Printers | p. 746 |
| Laser Printers | p. 748 |
| Other Printers | p. 749 |
| Scanner Processes | p. 750 |
| Installing, Configuring, Optimizing, and Upgrading Printers and Scanners | p. 750 |
| Printer and Scanner Installation Procedures | p. 751 |
| Installing Printer Upgrades | p. 758 |
| Optimizing Scanner Performance | p. 761 |
| Using Printer and Scanner Troubleshooting Tools and Techniques | p. 764 |
| Multi-meter | p. 765 |
| Screwdrivers | p. 765 |
| Cleaning Solutions | p. 766 |
| Extension Magnets | p. 767 |
| Test Patterns | p. 767 |
| Performing Preventative Maintenance | p. 768 |
| Performing Scheduled Maintenance | p. 768 |
| Ensuring a Suitable Environment | p. 768 |
| Using Recommended Supplies | p. 769 |
| Summary | p. 769 |
| Exam Essentials | p. 770 |
| Review Questions | p. 771 |
| Answers to Review Questions | p. 775 |
| Installing, Configuring, Optimizing, and Upgrading Network Systems | p. 777 |
| Understanding Networking | p. 781 |
| Identifying Network Protocols and Technologies | p. 781 |
| Identifying Network Connectivity Technologies | p. 787 |
| Working with Additional Network Components | p. 789 |
| Working with Browsers | p. 789 |
| Establishing Network Connectivity | p. 791 |
| Sharing Network Resources | p. 794 |
| Using Network Tools and Diagnostics | p. 797 |
| Network Tools to Use | p. 797 |
| Troubleshooting Network Issues | p. 799 |
| Performing Preventative Network Maintenance | p. 801 |
| Summary | p. 802 |
| Exam Essentials | p. 802 |
| Review Questions | p. 804 |
| Answers to Review Questions | p. 807 |
| Installing, Configuring, Upgrading, and Optimizing Security Systems | p. 809 |
| Understanding Security Baselines | p. 812 |
| Hardening a System | p. 813 |
| Hardening the OS and NOS | p. 814 |
| Hardening File Systems | p. 818 |
| Working with Access Control Lists | p. 820 |
| Working with Group Policies | p. 821 |
| Auditing and Logging | p. 827 |
| Updating Your Operating System | p. 828 |
| Hotfixes | p. 828 |
| Service Packs | p. 828 |
| Patches | p. 829 |
| Revisiting Social Engineering | p. 829 |
| Recognizing Common Attacks | p. 831 |
| Back Door Attacks | p. 831 |
| Spoofing Attacks | p. 831 |
| Man-in-the-Middle Attacks | p. 832 |
| Replay Attacks | p. 832 |
| Password-Guessing Attacks | p. 833 |
| Denial of Service (DoS) and Distributed DoS (DDoS) Attacks | p. 833 |
| TCP Attacks | p. 835 |
| General Rules for the Exam | p. 837 |
| Summary | p. 840 |
| Exam Essentials | p. 840 |
| Review Questions | p. 841 |
| Answers to Review Questions | p. 845 |
| Glossary | p. 847 |
| Index | p. 873 |
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